内容来源：https://aibusiness.com/generative-ai/the-rise-agentic-the-enterprise-workforce

内容总结：

一项由SurveyMonkey发布的趋势报告显示，随着生成式人工智能在企业中的加速普及，企业员工对AI相关术语的使用和认知正在发生显著变化。该报告基于全球逾26万家机构的数百万份问卷，发现2025年8月至2026年8月期间，大多数问卷中出现了“Claude”“代理式（agentic）”和“提示词工程（prompting）”等词汇。调查显示，目前约三成员工每日使用AI，许多AI使用者表示AI让其当前工作更有安全感、被取代的可能性更低。

SurveyMonkey首席传播官凯蒂·米塞拉尼在问答中表示，相关术语的激增反映出AI正从笼统概念走向具体工具和工作方式。她指出，去年AI使用量曾大幅增长85%，如今“代理式”“Claude”等更具体的词汇流行，表明行业日趋成熟，普通员工正将这些工具更多融入日常工作。同期，技能培训类问卷增加了151%，AI工具使用权限类问卷增加了78%，反映出企业正积极了解员工对这些工具的兴趣、能力以及是否具备适应“代理式”未来所需的技能。

米塞拉尼还提到，人力资源的关注重点正从文化建设转向劳动力准备度，员工敬业度调查数量下降了14%，而关于AI技能和工作方式的讨论明显增多。她将这一趋势概括为“AI从陌生事物变为日常同事”。调查还发现，32%的员工因AI重新考虑自己正在发展的技能，在学生群体中这一比例升至45%。此外，“Claude”的提及量激增736%，反映出从ChatGPT向Claude的转变；“提示词工程”提及量增长116%，表明企业领导者正直接在问卷中考察员工的提示词能力和对代理式技术的理解。

中文翻译：

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AI相关术语使用率的上升，反映了企业员工认知的转变以及AI日益融入其日常工作。
自AI普及以来，企业员工一直被告知，除非拒绝使用这项技术，否则不会因它而失业。
如今看来，许多企业员工已经对此上了心，各组织也在向他们询问AI的使用情况。
在周二发布的SurveyMonkey《2027年趋势》报告中，这家SaaS调查平台供应商评估了来自全球逾26万家组织的“数百万份调查”。报告发现，2025年8月至2026年8月期间，大多数调查都包含“Claude”“代理式”和“提示词工程”等词汇。SurveyMonkey发现，如今每十名员工中有三人每天使用AI，许多AI用户表示，AI让他们当前的工作更有安全感，也更不容易被淘汰。
在本次问答中，SurveyMonkey首席传播官凯蒂·米塞拉尼探讨了这些AI热词激增对企业工作环境意味着什么。
你为什么说过去一年调查标题中“代理式”一词有所增加？
凯蒂·米塞拉尼：这确实反映了这种演变——去年我们看到AI的使用量大幅增长了85%，这完全不令人意外。现在你看到的是“代理式”“Claude”等词汇以及更具体的术语，这表明行业正在走向成熟。普通员工群体如今正更多地将这些工具融入工作之中。
“代理式”一词使用频率的增加以何种方式反映了企业当前的工作环境？
米塞拉尼：我们看到的大量情况是，关注点正从“你对AI的感受如何”转向更具体的工具和工作方式。说得稍微带点评论性质的话，你所看到的是，企业真的在努力弄清楚如何让这件事对员工而言变得真实且可操作。同一时期大幅增长的另一项是技能培训类调查的数量。
所以，雇主们发送调查，要么是关于他们已经开展的培训，要么是为了了解员工未来希望获得哪些培训。这一项增长了151%。具体到AI工具的使用权限，增长了78%。
你会看到很多公司试图深入了解员工对这些事物的兴趣、他们的能力，以及他们是否具备在这个代理式未来中运作所需的技能组合。各种具体工具被反复提及，员工们觉得他们需要不同的培训或不同的支持体系，才能达到今天所需达到的水平。
人们的工作方式和对待工作的思维方式也在发生转变。它是如何变化的？
米塞拉尼：我们注意到的前两大趋势之一，是人力资源正从文化建设转向劳动力就绪度。与此同时，你看到所有这些技能培训或关于代理式的问题；而员工敬业度调查的数量实际上下降了14%。
这也是一个有趣的关注点转移：他们现在是否拥有参与其中的工具、资源和培训？然后，在整体调查语料中，对员工体验的强调减少了，对AI技能的强调增多了。
第二个趋势我们称之为“AI从未知实体变成日常同事”。正是在这里，你看到人们使用那些术语。我以前从未说过“代理式”，但现在我们每周至少说一次。
你在调查数据中也看到了这种映射。AI现在就是你的日常同事，你被要求持续不断地与这些工具互动。
使用“代理式”一词的人增多，还说明了组织和员工如何看待对AI的投资？
米塞拉尼：我们发现，32%的员工因为AI而重新考虑了自己正在发展的技能，而在校学生中这一比例升至45%。
无论是处于职业生涯早期，还是出于某种原因在进行技能重塑的人，都非常投入于发展新技能，这是因为AI的出现以及企业当前对它的重视。
Anthropic旗下Claude被提及次数显著上升，这揭示了什么？
米塞拉尼：具体到Claude被提及，我认为这是个很大的话题，它反映了去年从ChatGPT向Claude的转变。我们看到这个词的提及量增长了736%。
Claude在去年年初也已经出现了。只是它的提及量急剧上升。该类别中另一个增长的是“提示词工程”一词，增长了116%。
公司领导者在这些调查中专门询问提示词工程，这很有意思。这些就是如今的技能。“你的提示词工程能力如何？你在用Claude吗？你了解市面上有哪些代理式技术吗？”看着它这样转变，真的非常有意思。
编者注：本问答经过编辑，以确保清晰和简洁。

英文来源：

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The rising use of AI-related terminology reflects a shift in enterprise employees' perceptions and the growing integration of AI into their daily work.
Since the popularization of AI, enterprise employees have been told that they won't lose their jobs to the technology unless they refuse to use it.
Now it appears that many enterprise employees are paying attention, and organizations are asking them about their use of AI.
In SurveyMonkey’s Trends 2027 report, released on Tuesday, the SaaS survey platform vendor evaluated “millions of surveys” from more than 260,000 organizations globally. It found that most surveys from August 2025 to August 2026 included the words "Claude," "agentic," and "prompting." SurveyMonkey found that three in ten workers now use AI daily, and many AI users say AI makes their current job feel more secure and less likely to be eliminated.
In this Q&A, Katie Miserany, SurveyMonkey’s chief communications officer, discusses what the upsurge in these AI buzzwords means for the enterprise work environment.
Why would you say that the word "agentic" has increased in survey titles over the last year?
Katie Miserany: It really mirrors this evolution, where last year we saw a big 85% jump in the use of AI, which isn't surprising at all. Now you're seeing words like ‘agentic’ and ‘Claude’ and more specific terms that show how the industry is maturing. The general workforce is now incorporating these tools into their work more.
In what way does this increase in the word "agentic" speak to the current working environment within enterprises?
Miserany: There's a lot that we're seeing where it's moving from how you feel about AI to a lot more specific tools and ways of working. What you're seeing there, to editorialize a little bit, is businesses just really trying to figure out how to make this real and operational for their people. One of the things that's increased a ton during that same period is the number of skills-training surveys.
So, employers send out surveys either about training they've done or to gather insight into what training people are looking for in the future. So that one was up 151%. AI tool access, specifically, is up 78%.
You're seeing a lot of companies trying to dig into employees' appetite for these things, their aptitude and whether they have the skill set they need to operate in this agentic future. Specific tools are being thrown around, and employees feel they need different training or different support systems to get to where they need to be today.
The way people work and think about work is also shifting. How is it changing?
Miserany: One of the first two trends we noticed was HR shifting from culture-building to workforce readiness. At the same time, you're seeing all this skills training or questions about agentic; we saw the number of employee engagement surveys actually go down by 14%.
It's an interesting shift in focus too: do they have the tools, resources and training to participate right now? And then, across the overall corpus of surveys, there's less emphasis on employee experience and more on AI skills.
The second trend we call ‘AI goes from unknown entity to everyday co-worker.’ And that's where you're seeing people use those terms. I'd never said "agentic" before, but now we say it at least once a week.
You're seeing that mirrored in the survey data. AI is now your everyday co-worker, and you're being asked to interact with these tools on an ongoing basis.
What does the increase in people using the word "agentic" also indicate how organizations and employees are thinking about investing in AI?
Miserany: We have found that 32% of workers reconsidered the skills they were developing because of AI, and that number rose to 45% among those in school.
People, either early in their careers or retooling for some reason, are very much invested in developing new skills because of the emergence of AI and the focus companies are placing on it right now.
What does the significant uptick in mentions of Anthropic’s Claude reveal?
Miserany: The mention of Claude specifically, which I think was like such a big topic, reflected the shift from ChatGPT to Claude last year. We saw mentions of that word up 736%.
Claude was on the scene at the outset of last year, too. It's just that it has gone up dramatically. The other one that increased in that category was the word ‘prompting,’ which was up 116%.
Company leaders are specifically asking about prompting in these surveys, which is fascinating. These are the skills now. ‘How good are you at prompting? Are you working with Claude? Do you understand what agentic technology is out there?’ It's just super fascinating to watch it shift like this.
Editor’s note: This Q&A has been edited for clarity and conciseness.